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Dispute Resolution

CopyBet aims to offer all of the company’s clients from the United Kingdom the greatest possible customer experience in the industry. We want to make sure that all of our clients are completely satisfied with the products and service the company has to offer, as well as their quality and transparency. At the same time, CopyBet realizes that sometimes there might be cases when the company hasn’t been able to deliver. If you are not happy with the service that our platform provides, you can always send a query to our Customer Services team.

You can contact the CopyBet Customer Services team by clicking here. Queries are always processed within one business day. However, if, after your issue has been processed, you’re still not satisfied with the decision or believe that the situation is at a deadlock, you can always ask IBAS (the Independent Betting Adjudication Service) to conduct an investigation.

IBAS is an and impartial external agent that provides independent judgments for gambling/betting-related disputes. IBAS will not charge you for its services. To raise your dispute or complaint with IBAS, you will need to request a Deadlock Email from our CS Agent. This email will outline the full details of your dispute or complaint and will include a unique reference number that must be quoted when submitting a dispute or complaint with IBAS. You can then submit your dispute or complaint to IBAS here.

IBAS is an independent adjudication service for resolving disputes between licensed gambling companies and their clients.

To start looking at the detail of any dispute, IBAS will ask a complainant to confirm that they have made every reasonable effort possible to resolve the dispute before addressing IBAS and that they agree to comply with IBAS’ terms and conditions. As for the gambling business, this requires registering the company with IBAS.

IBAS is user friendly and charges a complainant no fees. Its adjudication panel does not hold face-to-face, courtroom-style hearings, so the agent requires written submissions from both parties explaining the facts of the dispute.

A complainant is required to submit a statement and any photos or other relevant evidence either by filling out an online adjudication form or by calling the IBAS office to request a form by the post.

Decisions are not made based on which party makes a better presentation of the disputed case. Gambling companies and their clients do not need to think of the quality of the presentation or their writing skills. The part of IBAS is to identify relevant issues. Therefore, decisions are always based on the facts of a case and not on either of the parties' rhetoric. The only thing IBAS asks for is that statements submitted cover as many facts as a complainant considers relevant to their dispute.

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CopyBet UK Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 53774.

Services to clients from the United Kingdom are provided by CopyBet UK Ltd. Company number 10949712. Office address 3rd Floor, 120 Baker Street, London, England, W1U 6TU

This website is owned by CopyBet UK Ltd.

Working with the copy betting platform involves significant risks as there is always a possibility of losing money. Results of your work may differ from the provided examples, the experience you have, and theoretical calculations, while the previous results can’t guarantee the same in the future. Once the risk factor when copying bets is considered as high, you should take into account all actual risks while working with such platform. You should assess all risks that are involved in operation of the copy betting platform in accordance with your purposes and financial possibilities, and only then start working. If you don’t have additional funds that you can afford to lose, you shouldn’t start working with the platform.

Any operations involving the copying of bets or specific strategies imply actual risks of losing of money. There is no absolutely safe strategy, which excludes risks of accidental losses, as well as no one can guarantee the profit or the total absence of loss. You shouldn’t invest or risk the money that you aren’t ready to lose.

Operation of the copy betting platform involves risks of using computer technologies and data flow systems. When you start working with the platform, you should realize that such risks as hardware and software failures and inaccurate external data flows provided by third party service providers, may seriously affect your activities. Neither the Company in general nor any of the Company’s employees bear any responsibility for any bugs or failures when there is no proof of willful unlawful acts. The Company is in no way liable for mechanical or any other damage to communication lines, system or database errors, as well as any other failures, which are not caused by the Company’s activity.

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